Agentic Systems

The Motion
Runs Itself.

AI-powered CS workflows that detect expansion signals, surface opportunities to the right people at the right time, and run the plays without waiting for someone to remember to do it. Revenue under management at scale.

In partnership with Extensible Agents

The future of Customer Success is not more CSMs. It's smarter systems that let fewer people manage more revenue with more precision than was ever possible before.

What Gets Built

The Systems.

01
Signal Detection
Automated monitoring of product usage, engagement patterns, and account health signals that indicate expansion readiness — or churn risk before it becomes a fire drill.
02
Expansion Triggers
When a customer hits a milestone that indicates they're ready for the next conversation, the system surfaces it to the right person with the right context and the right play to run.
03
Discovery Automation
Pre-call research, account context aggregation, and discovery question generation. Your AMs and CSMs walk into every conversation prepared instead of scrambling.
04
Pipeline Intelligence
A real expansion pipeline — not just a spreadsheet someone updates once a quarter. Weighted, signal-based, and connected to the actual commercial motion.
05
Champion Mapping
Automated identification and tracking of internal champions across your customer accounts. Know who's your advocate, who's neutral, and who's a risk before the renewal conversation starts.
06
RUM Reporting
Revenue Under Management dashboards that give CS leaders and execs a real-time view of expansion potential, capture rate, and where the motion is breaking down.

Built With Extensible Agents.

The agentic CS systems at LTV Max are built in partnership with Extensible Agents, a company co-founded with Lewis Thompson that specializes in AI-powered operations for modern customer teams.

extensibleagents.com →

How to Get Started

Start With A Conversation.

Tell me what your current CS motion looks like and where it's breaking down. We'll figure out where agentic systems can have the most impact the fastest.

Email Lincoln